Helpers Near Me – Privacy Policy
This Privacy Policy, together with our Terms of Use, Copyright Guidelines, Disclaimer Policy and any other Terms of Use or Guidelines connected with the use of the Platform, constitute a legally binding agreement (the "Agreement") between You and Helpers Near Me (“the Platform”) in relation to your use of the Services. This Privacy Policy governs the Platform’s privacy practices with respect to the protection of your personal and financial information that you submit or that we collect to offer the desired service to you. The Platform is owned and operated by INeedAHelp Technologies Private. Limited. This Privacy Policy was last updated: 23rd May 2022. This Privacy Policy agreement is effective as of 24th October 2016.
This Privacy Policy applies to the Website and the Mobile Application which is engaged in the business of hosting a Platform for connecting Helpers/Workers with those willing to offer the said Help/Services. The Platform is concerned about the privacy of the Customers and has provided this Privacy Policy to familiarize you with the manner in which the Platform collects, uses, stores, discloses and transfers Your Personal Information (as defined below) collected through the Website. "Helper/Worker" shall refer to the same meaning as present in the Terms of Use.
Your Consent
By using the Platform and/ or by providing your basic information, you consent to the collection and use of the information you disclose on the Platform in accordance with this Privacy Policy, including but not limited to your consent for sharing your information as per this privacy policy.
Information we collect
The Platform seeks to provide the Customers with information details of prospective nearest Helpers/Workers located in the vicinity of the Customer’s Search location. For the aforementioned to be possible, it is essential for the Platform to collect and use certain information from the Customers. The Platform may collect Personal Identification information as well as non-personal identification information from the Customers.
The personal identification information includes, but is not limited to, your E-mail Address, Name, Telephone/WhatsApp Number, access to your Location and your Album folder or Camera (in case you are uploading a picture for your Verification request). These details help the Platform in ensuring you get connected with the nearest Helpers/Workers around your search locality and avail all the services being offered by the Platform, and also in verifying your identity, to make sure someone else doesn’t use the platform in your identity. This information is collected by the Platform only if they are submitted by the Customers & allowed access to by the Customers. The objective behind collecting your personal information is to provide the services you are seeking and to perform various site-related activities with greater convenience and efficiency when you place an order. The Platform may collect personal identification information in order to register Customers on the Platform, keep a record of the services sought by the Customers and for performing other website-related activities which helps the platform in serving you better. Due to the nature of services provided by the Website/App, the Platform may disclose your personal information to third parties, with your explicit consent, in order to provide you with the best information for which you accessed the Platform’s services.
The Platform may also disclose information in response to a court order or government request, or when it would be reasonably necessary to disclose the said information to protect the rights of the Platform, third parties, or the public at large. The Platform may disclose information to comply with legal process, to enforce their Terms of Use, to protect its Operations and rights, privacy and safety of the properties and to pursue any available legal remedies.
The non-personally identifiable information such as your IP address, browser type, domain names, access times and referring website addresses are automatically collected from Visitors or Customers when you interact with the Website.
How to place a request for your data deletion?
The process is pretty simple. Visit https://helpersnearme.com/my-account sign in with your credentials and opt for “Close My Account”. This option deletes every information related to your account at Helpers Near Me permanently.
Alternatively, you can write an email at contact@HelpersNearMe.com or Call/WhatsApp at +91-9811442001 and ask for assistance to delete your account permanently.
Web Browser Cookies
A cookie is a small piece of text file stored by the website on a user’s computer hard disk when the Website is opened. The Website uses cookies to improve the quality interaction of Customers with the Website and allows you to enjoy the Website more. The Platform may use cookies to store a unique identifier for logged in Customers to enhance user experience, such as when you use the password-protected pages of the Website. If you chose to disable the cookies, you might not be able to fully experience the interactive features of the Website.
Advertisements and third party sites
Some of the advertisements, if at all you may see on the Website, are selected and delivered by third parties, such as advertisement networks, advertising agencies, advertisers, and audience segment providers. These third parties may collect Personal Information from you during the course of your online activities, either on the Website or on other websites, through cookies, web beacons, and other technologies in an effort to understand your interests and deliver to you advertisements that are tailored to your interests. The Platform does not have access to, or control over, the information these third parties may collect. The information practices of these third parties are not covered by this Privacy Policy. The Platform would not be liable for any loss or damage caused to you as a result of such third parties collecting such Personal Information, or any other types of information from you.
The Platform also does not make any representations regarding the availability and performance of any of the external sites that The Platform may provide to you during any interactions with them. The Platform are not responsible for the content, terms of use, privacy policies and practices of such third party websites.
Use of information collected to process payments
If you decide to avail of our services on the Website, we collect some additional information in order to complete the transaction. We collect information such as billing address, a credit/debit number, credit/debit expiration date and/or other necessary payment details to process the payments. Whatever your chosen online mode of payment, you can be assured that Cashfree Payments, Paytm & Stripe, the Platform’s trusted payment gateway partner uses secure encryption technology in order to keep your transactional details confidential at all times. These gateways are managed by leading Banks who use the 3D secure password service, created by you, to provide an additional layer of security to our online transactions.
While availing any of the payment method(s) available on the Website, the Platform will not assume liability, monetary or consequential, for any loss caused to Users due to payment issues arising out of the transactions.
Choice/Opt-Out/Unsubscribe from the Website
The Platform provides every Customer with the opportunity to opt out of receiving non-essential (promotional, marketing-related) communications from The Platform or on behalf of any of their partners after setting up an Account.
You can visit https://helpersnearme.com/my-account sign in with your credentials and opt for “Close My Account” or change “Email/Text Preferences”. These options either delete every information related to your account at Helpers Near Me permanently or alter your preferences of interacting with the platform as per your wish.
Alternatively, you can write an email at contact@HelpersNearMe.com or Call/WhatsApp at +91-9811442001 and ask for assistance to delete your account permanently or alter your preferences.
Links to Other Sites
The Platform links to other websites that may collect personally identifiable information about you. The Platform is not responsible for the privacy practices or the content of those linked websites.
Protecting Information
The Platform takes appropriate measures to protect data collected against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on the Website.
Changes in Information or Untrue Information
You are responsible for maintaining the accuracy of the information you submit to us, such as your contact information provided as part of account registration. If your personal information changes, you may correct, delete inaccuracies, or amend information by making the change on our information page or by contacting us through contact@HelpersNearMe.com. We will make good faith efforts to make requested changes in our then-active databases. If you provide any information that is untrue, inaccurate, out of date or incomplete (or becomes untrue, inaccurate, out of date or incomplete), or the Platform has reasonable grounds to suspect that the information provided by you is untrue, inaccurate, out of date or incomplete, the Platform may, at its sole discretion, discontinue the provision of the Services to you.
Changes to this Privacy Policy
This Privacy Policy is current as of the effective date set forth above. The Platform has the discretion to make amendments in the privacy policy as it may deem fit, without any prior notice. The Customers will be sent an email in order to notify them of the changes being made. Continued use of the Website, even after the changes made, shall constitute your acceptance of the change. Therefore, the Platform encourages you to review this Privacy Policy frequently and stay aware of changes being made in it.
Contact Us
In accordance with the Information Technology Act, 2000 and rules made there under, the name and contact details of the Grievance Officer are mentioned below:
Name: Umesh Kumar
Phone Number: +91-9811442001
Email ID: contact@HelpersNearMe.com