Information we collect
The Platform seeks to provide the Customers with information details of prospective nearest Helpers/Workers located in the vicinity of Customer’s Search location. For the aforementioned to be possible, it is essential for the Platform to collect and use certain information from the Customers. The Platform may collect Personal Identification information as well as non-personal identification information from the Customers.
The personal identification information includes, but it not limited to, your e-mail address, name, telephone number, access to your location, your contacts & your album folder and other appropriate details that would help the Platformin ensuring you get connected with the nearest Helpers/Workers around your search locality and avail all the services being offered by the Platform, and also in verifying your Identity, to make sure someone else doesn’t use the platform in your identity. This information is collected by the Platform only if they are submitted by the Customers& allowed access to by the Customers. The objective behind collecting your personal information is to provide the services you are seeking and to perform various site related activities with greater convenience and efficiency when you place an order. The Platformmay collect personal identification information in order to register Customers on the Platform, keep a record of the services sought by the Customers and for performing other website related activities which helps the platform in serving you better. Due to the nature of services provided by the Website/App, the Platformmay disclose your personal information to third parties, with your explicit consent, in order to provide you with the best information for which you accessed the Platform’s services.
The non-personally identifiable information such as your IP address, browser type, domain names, access times and referring website addresses are automatically collected from Visitors or Customers, when you interact with the Website.
Web Browser Cookies
Advertisements and third party sites
Use of information collected to process payments
If you decide to avail of our services on the Website, we collect some additional information in order to complete the transaction. We collect information such as billing address, a credit/debit number, credit/debit expiration date and other necessary payment details to process the payments, however, this information are not stored. They are required to process your payment with payment gateways. Whatever your chosen online mode of payment, you can be assured that Citrus Payment Solutions Pvt. Ltd. & Paytm, the Platform’s trusted gateway partner uses secure encryption technology in order to keep your transactional details confidential at all times. These gateways are managed by leading Banks who use the 3D Secure password service, created by you, to provide an additional layer of security to our online transactions.
While availing any of the payment method(s) available on the Website, the Platform will not assume liability, monetary or consequential, for any loss caused to Users due to payment issues arising out of the transactions.
Choice/Opt-Out/Unsubscribe from the Website
The Platform provides all its Customers with the opportunity to opt-out of receiving non-essential (promotional, marketing-related) communications from The Platformor on behalf of any of their partners after setting up an Account. You can unregister/unsubscribe from the lists/newsletters/ any promotional mails by pressing the ‘unsubscribe’ button provided in the promotional communications sent to you. You also have the option of deleting your account that you created on the Websiteat any point of time, by sending an ‘Unsubscribe’ email at firstname.lastname@example.org
Links to Other Sites
The Platform links to other websites that may collect personally identifiable information about you. The Platform is not responsible for the privacy practices or the content of those linked websites.
The Platform takes appropriate measures to protect data collected against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on the Website.
Changes in Information or Untrue Information
You are responsible for maintaining the accuracy of the information you submit to us, such as your contact information provided as part of account registration. If your personal information changes, you may correct, delete inaccuracies, or amend information by making the change on our information page or by contacting us through contact@HelpersNearMe.com. We will make good faith efforts to make requested changes in our then active databases. If you provide any information that is untrue, inaccurate, out of date or incomplete (or becomes untrue, inaccurate, out of date or incomplete), or the Platform has reasonable grounds to suspect that the information provided by you is untrue, inaccurate, out of date or incomplete, the Platform may, at its sole discretion, discontinue the provision of the Services to you.
In accordance with the Information Technology Act, 2000 and rules made there under, the name and contact details of the Grievance Officer are mentioned below:
Name: Umesh Kumar
Phone Number: +91-9811442001
Email ID: contact@HelpersNearMe.com