100% Refund Policy

When you try Helpers Near Me, there's always an assurance of a happy experience.

Helpers Near Me is a few years old DIPP-recognised Startup.

For every order at Helpers Near Me, the platform covers you with a friendly 100% Refund Policy. Hence, your payment is always secured.

When you make a payment at Helpers Near Me, please consider it a deposit.

Either you find a worker through the platform, or Helpers Near Me gives you a 100% refund without any questions.

The only non-refundable part is the Platform fee and the Assistance fee (if you opt for the Premium Plan or opt for it separately).

If things don't work out, please make sure you claim your refund within 15 days of your order.

For Orders related to Finding & Hiring Workers near you:

Helpers Near Me & the team involved takes great pride in our services.

And we continuously strive for 100% customer satisfaction with our services and support.

But we believe there's always room for improvement.

Our ever-evolving technology-based algorithm keeps working towards ensuring that you get to find & hire the kind of worker you are looking for automatically, without any assistance.

In most cases, everything works out perfectly fine.

However, there are a few instances where our system doesn't deliver to your satisfaction.

For such times, our friendly 100% Refund Policy always comes in handy.

Our 100% Refund Policy ensures you either find a worker through our platform or we make a 100% refund for you without any questions.

The only non-refundable part is the Assistance fee, but only if you opt for the Premium Plan.

After placing the order, if you ever wish to seek a refund, here's how you should go about it:

If things don't work out in extreme cases, please remember to share the order details and make sure you claim your refund within 15 days of your order.

We also send you multiple notifications within a few days of your order. You can also go ahead and follow the link mentioned in the notification and place your refund request.

If it is a genuine refund request, we only take a little time to process your refund. Usually, you get the credit back to the source within 10-15 working days after we process your refund. And yes, we keep a few buffer days in between, just in case things get delayed due to unavoidable situations.

For Orders related to the Background Verification of your Workers/Staff.

The orders related to the Background Verification of any worker is eligible for a full refund within 24 hrs of placing the order, and only if the checks initiation are still pending in our system. If we have already initiated the checks with our partner, we may not be able to make a full refund, however, we would still try to help you as far as possible.

Know more about our Refund Policy from the legal standpoint. You must read the following, and we recommend it as well.

From the Legal Standpoint:

The parent company of Helpers Near Me is INeedAHelp Technologies Private Limited. (Hereinafter referred to as "the Company")

We recommend please consider these Refund Policy Guidelines in addition to what's mentioned in our Terms of Use, Privacy Policy, Disclaimer Policy and any other Terms of Use or Guidelines connected with the use of the Platform. We recommend reading them together as one.

By using the Platform, you explicitly agree to be bound by the Terms provided therein. Any term not defined herein shall have the meaning attributed to it under the Terms of Use.

For every genuine refund requests, we do not take much time in processing the refund. However, there are instances where we may find it difficult to process the refund.

In such circumstances, as mentioned below, the company should not be made liable for a refund:

• Due to the occurrence of an impossible and unavoidable circumstance/event (i.e. Force Majeure); or
• If the refund request does not fall within the criteria of refund provided by the Company (as mentioned below); or
• If the refund request is raised for reasons which are beyond our control. Example - You hired a Cook, but asked him to leave because one day you did not find his food to be good; The Maid left because she felt inequality at your place; The person left because he felt you were harsh on him for some work he did not do; The person was taking a lot of leave after joining, etc.

Eligibility for Refund:

There are no exceptions here. Every profile mentioned in our “List of 100+ profiles of Blue-collar Workers” is eligible for a refund.

Please note, we try our best to ensure that you have a happy experience at Helpers Near Me.

Other instances of Refund:

• If you've received a confirmation from the Bank, and couldn't connect with the Workers
• When you are unable to connect with the Workers who featured in your order
• Every Worker’s phone was Switched Off or Not Available/Reachable
• When our Background Verification Partners are unable to conduct Background Verification in any remote areas of India, or outside of India, or for any other unavoidable reason.

The time frame for raising your refund request:

If you seek a refund, please ensure you reach out to us as soon as possible. Except for the orders related to Background Verification Orders (within 24 hrs of placing the order), you are good as long as you connect with us until your order is active (within 15 days of placing your order).

Refund Process:

After placing the order, if you ever wish to seek a refund, here's how you should go about it:

Please remember to share the order details and make sure you claim your refund within 15 days of your order.

Furthermore, we send you multiple notifications within a few days of you placing an order. You can also follow the link mentioned in the notification and place your refund request.

If it is a genuine refund request, we do not take much time to process your refund. You receive the credit back to the source within 10-15 working days after we process your refund. And yes, we keep a few buffer days in between, just in case things get delayed due to unavoidable situations.

Mode of Refund:

The money is always credited back to the source which you must have used while placing the order. Example: If you had used your Wallet for the payment, then the refund money would be credited back to the same Wallet. And it is the same for Credit Card, Debit Card and Net Banking payments.

Jurisdiction:

All disputes and differences arising out of or in connection with this Refund Policy shall be settled between the Company and the Customer in good faith by discussion. The courts in Delhi shall have the exclusive jurisdiction over all disputes relating to the subject matter under this Refund Policy.

Notwithstanding anything to the above, the maximum liability of the Platform to any Customer would not exceed the amount which the Customer has paid on the Platform for a Service, which is under dispute.

Change in these Terms and Conditions:

We reserve the right in our sole discretion at any time and without prior notice to you to add to, remove or otherwise change these terms, including without limitation. The date of last modification is stated at the end of the Terms of Use. Therefore, we encourage you to review the same regularly for any changes, and you will be deemed to have accepted such changes by continuing to use the Platform after the date such changes are posted.