100% Refund Policy

Assurance of a happy experience - When you try Helpers Near Me, you either get to find a worker through the platform, or we make a 100% refund for you.

We believe, there's always a room for improvement.

Our ever-evolving technology-based sophisticated algorithm keeps working towards ensuring that you are able to find and hire the worker who you are looking for. And the technology ensures you get to hire a person automatically, without any hassle.

Helpers Near Me & the team involved takes much pride in the services we deliver. And we continuously strive for your 100% satisfaction with our services and support.

Mostly, everything works out perfectly fine. However, there are a few instances where our system is unable to help you connect with a relevant worker.

For such times, we have this excellent friendly 100% refund policy.

Our 100% Refund Policy ensures you either get to find a worker through our platform or we make a 100% refund for you. And we do not ask any questions regarding the refund. That's how we prefer it.

After placing the order, if you ever wish to seek a refund, here's how you should go about it:

Please do remember to share the order details as well.

Additionally, we send you a few confirmation messages within a few days of you placing an order. You can also follow the link mentioned in the message and place your refund request.

If it is a genuine refund request, we do not take much time in processing your refund. The amount gets credited back to your account (the one that you might have used while placing the order) within 10-15 working days. And yes, we do keep a few buffer days in between, just in case if things get delayed due to any unavoidable situation.

Know more about our Refund Policy from the legal standpoint. You must read the following, and we recommend it as well.

From a legal standpoint:

The parent company of Helpers Near Me is INeedAHelp Technologies Private Limited. (Hereinafter referred to as "the Company")

We recommend please consider these Refund Policy Guidelines in addition to what's mentioned in our Terms of Use, Privacy Policy, Disclaimer Policy and any other Terms of Use or Guidelines connected with the use of the Platform. We recommend reading them together as one.

By using the Platform, you explicitly agree to be bound by the Terms provided therein. Any term not defined herein shall have the meaning attributed to it under the Terms of Use.

For every genuine refund requests, we do not take much time in processing the refund. However, there are instances where we may find it difficult to process the refund.

In such circumstances, as mentioned below, the company should not be made liable for a refund:

• Due to the occurrence of an impossible and unavoidable circumstance/event (i.e. Force Majeure); or
• If the refund request does not fall within the criteria of refund provided by the Company (as mentioned below); or
• If the refund request is raised for reasons which are beyond our control. Example - You hired a Cook, but asked him to leave because one day you did not find his food to be good; The Maid left because she felt inequality at your place; The person left because he felt you were harsh on him for some work he did not do; The person was taking a lot of leave after joining, etc.

Eligibility for Refund:

Different profiles of Workers - There are no exceptions here. Every profile mentioned in our “List of 100+ profiles of Blue-collar Workers” is eligible for a refund.

Please note, we try our best to ensure that you have a happy experience at Helpers Near Me.

Background Verification - The orders related to the Background Verification of any worker is eligible for a full refund within 24 hrs of placing the order and only if the checks initiation are still pending in our system.

Other instances of Refund:

• If you've received a confirmation from the Bank, and couldn't connect with the Workers
• When you are unable to connect with the Workers who featured in your order
• Every Worker’s phone was Switched Off or Not Available/Reachable
• When our Background Verification Partners are unable to conduct Background Verification in any remote areas of India, or outside of India, or for any other unavoidable reason.

The time frame for raising your refund request - If you seek a refund, please ensure you reach out to us as soon as possible. Except for the orders related to Background Verification Orders (within 24 hrs of placing the order), you are good as long as you connect with us until your order is active (within 20 or 30 days of placing your order).

Refund Process:

After placing the order, if you ever wish to seek a refund, here's how you should go about it:

Please do remember to share the order details as well.

Additionally, we send you a few confirmation messages within a few days of you placing an order. You can also follow the link mentioned in the message and send us your refund request.

Once we receive the refund request, one of our colleagues would get in touch with you for any further details, if required.

If it is a genuine refund request, we do not take much time in processing your refund. The amount gets credited back to your account (the one that you might have used while placing the order) within 10-15 working days. And yes, we do keep a few buffer days in between, just in case if things get delayed due to any unavoidable situation.

Mode of Refund:

The money is always credited back to the same account which you must have used while placing the order. Example: If you had used your Wallet for the payment, then the refund money would be credited back to the same Wallet. And it is the same for Credit Card, Debit Card and Net Banking payments.

Jurisdiction:

All disputes and differences arising out of or in connection with this Refund Policy shall be settled between the Company and the Customer in good faith by discussion. The courts in Delhi shall have the exclusive jurisdiction over all disputes relating to the subject matter under this Refund Policy.

Notwithstanding anything to the above, the maximum liability of the Platform to any Customer would not exceed the amount which the Customer has paid on the Platform for a Service, which is under dispute.

Change in these Terms and Conditions:

We reserve the right in our sole discretion at any time and without prior notice to you to add to, remove or otherwise change these terms, including without limitation. The date of last modification is stated at the end of the Terms of Use. Therefore, we encourage you to review the same regularly for any changes, and you will be deemed to have accepted such changes by continuing to use the Platform after the date such changes are posted.